Privacy Policy

What we collect

Tendo AI stores account profile data, encrypted Retell and integration credentials, agent configuration, build status, and call-tool records needed to operate AI receptionists on your behalf.

When you connect third-party services (Square, Calendly, HubSpot, Google, and others), we store the credentials required to execute those integrations during live phone calls. Non-secret display metadata (such as account identifiers) may also be stored for your dashboard.

How we protect your data

Secrets are encrypted at rest and are used only on the server to create agents or execute connected integrations. We do not intentionally expose API keys to the browser or client-side JavaScript.

Tendo AI is designed so your finished voice agents live in your own Retell AI account. We facilitate the build and connection process; you retain ownership of the deployed agent and its call data within Retell.

Caller information

When callers interact with your agents, call audio and transcripts are processed by Retell AI according to your Retell account settings. Account owners should only enable call workflows that they are authorized to operate and should inform callers as required by applicable law.

Third-party services

Stripe processes subscription payments. External service providers — including Retell AI, OpenAI, Firecrawl, Square, and connected integration partners — may process data according to their own privacy policies when you use those features.

Contact

Questions about this policy? Email us at mail@buildtendo.com or visit buildtendo.com.